Everywhere you turn, more and more technology is being integrated with existing devices. Everyone is trying to make the Swiss Army knife of portable gadgets. Are these types of tools really making life easier for the consumer? Roland Rust, Chair of the University of Maryland Smith School of Busuiness, recently published an article on the issue in the Harvard Business Review with Debora Thompson and Rebecca Hamilton. He brings his expertise of the service economy and service businesses to the discussion.

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