How many hours of your life have you spent on hold, waiting for customer service? Or pushing 1 for this or 2 for that? Stop waiting on hold, and get those minutes back, thanks to the website and app Fast Customer.
The idea is simple: get a computer to do the “holding” for you, that way you don’t have to bother. After all, computers don’t get irritated (yet).
You tell Fast Customer who you need to speak with, like Comcast, United Airlines, or Bank of America. Fast Customer’s computers get in touch with the company. Then when there’s an agent available, your phone will ring, with a human from Bank of America on the other end of line. There are thousands of companies signed up for the service, so odds are you deal with at least one or two.
The best part may be the apps. It seems like we rarely need customer service when we’re at home relaxing, so being able to save time while mobile is incredibly useful. Fast Customer offers the usual Android and iPhone apps, but also has apps for the Kindle Fire and Chrome Browser.
You don’t even need a smartphone to use Fast Customer, because you can also text your request. You text the name of the company you need to talk to (936) CALL-PLS. Fast Customer will confirm and then have an agent call you. It’s also a great alternative to an app if you’d rather use SMS than pay for mobile data.
Other than your data, SMS or minutes charges, the whole thing is free. Fast Customer doesn’t charge anything to help you stop waiting on hold…or to get those minutes of your life back.