Hot off the presses, a new survey from AT&T shows that small businesses (defined here as organizations with between 2-50 employees) are increasingly dependent on mobile technology in their day-to-day operations. According to the survey, 75% of small businesses now use mobile apps for their business “to save time, increase productivity and reduce costs.” Nearly half (49%) of all small businesses are now utilizing GPS/Navigation and mapping apps, making it the largest category of mobile applications currently being used.
What Other Kinds of Apps?
A variety of other apps are making inroads into small businesses as well. The top app categories include social media marketing, document management, location-based services, time management, expense tracking software, and programs that accept credit or debit card payments in the field.
State of Social Media & Facebook
While social media apps are being utilized by a smaller proportion of companies (26%), a significant number (41%) are now using a Facebook page to promote themselves.
Small businesses feel that Facebook provides an easy and affordable way to promote their businesses., and many feel that it is the best way to communicate with their customers. Certainly, Facebook offers several unique options for businesses, from the low cost of set-up (free), to the ability to directly interact with individual customers, something that websites simply cannot offer. As well, a full 37% have noticed an increase in traffic to their websites, and 29% an increase in phone calls thanks to their Facebook pages.
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