We are pleased to work with Ramon Ray, CEO and editor of SmallBizTechnology.com, journalist, and technology evangelist, to bring you new Small Biz tips. Each week they’ll be sharing videos and articles featuring hot topics, products and trends in small business.

5 Tips to Help Prevent Your Company from Being Bashed on Twitter and Other Social Media

Just a few years ago, unhappy customers had two formal options: write a complaint letter/email, or ask to speak to a manager. Of course, this was in addition to personally telling all their friends about their experience. With social media, unhappy customers can now broadcast their complaints, not only to their friends, but to anyone who’s listening. In one way this is great for customer service advocates—the people now have a platform to expose bad companies. On the other hand, there are people who abuse these channels to tarnish good companies, hoping to be reimbursed with gift cards, upgrades and free goods. What are five things you can do to protect your business in social media? Read More