We are pleased to work with Ramon Ray, CEO and editor of SmallBizTechnology.com, journalist, and technology evangelist, to bring you new Small Biz tips. Each week they’ll be sharing videos and articles featuring hot topics, products and trends in small business.
Just a few years ago, unhappy customers had two formal options: write a complaint letter/email, or ask to speak to a manager. Of course, this was in addition to personally telling all their friends about their experience. With social media, unhappy customers can now broadcast their complaints, not only to their friends, but to anyone who’s listening. In one way this is great for customer service advocates—the people now have a platform to expose bad companies. On the other hand, there are people who abuse these channels to tarnish good companies, hoping to be reimbursed with gift cards, upgrades and free goods. What are five things you can do to protect your business in social media?
How to Manage Your Mobile Business
On the occasion of the Small Business Technology Tour in Atlanta (produced by Smallbiztechnology.com and sponsored by AT&T), Walt Rivenbark of AT&T brings his expertise in mobile technology to talk about mobile worker opportunities, managing a mobile business, and small business mobile apps. Watch the video from the Small Biz Tech Tour in Atlanta.
When we’re at work, we’re focused on business applications – Microsoft Office, email, Google Apps and maybe a few other tools. However, on the weekends, at night (and let’s be honest – even during work) we use a variety of apps and online services for fun, entertainment and connecting better with friends and family. Here’s why should play with and use these consumer focused technologies and also encourage your staff to use these technologies.